Shipping Policy

All packages require buyer signature. Gianni Wu guarantees that most orders will be processed and shipped out within 5-7 business days. Please note that some of our products have different processing times displayed on the product page. The time frame may be slightly different due to sales, holiday season or others. 

Orders received after Friday 2 p.m. will be processed the following business day. Shipping is 1-7 business days in the U.S. we do not offer international shipping at this time. 

Tracking numbers will be updated to you within two days after you receive the ship out notice email. All packages will be shipped standard, economy or UPS ground through UPS. Shipping rate will be calculated at checkout. 

We can not change order recipients address or order items after the order is placed. If you have entered the wrong address please contact Gianni Wu via email immediately your order ( within 2 hours of placing the order).

We do not ship to PO Boxes or commercial addresses.

Legal Rights:

Shipping and packing process is recorded with photo proofs and video for ensuring correct shipments. Hair is considered a high value product. We may call or email you to verify your identity by asking you to present a government ID when the below situations occur:

 Billing and shipping address doesn’t match.

Order amount exceeds a designated high amount of $150

If your shipping address has special characters or there is undetectable spelling in your address. 

Fraudulent activities and false chargeback claims against Gianniwu.com will be executed to the fullest extent of the laws through small claims court.